Customer Service

 

Ordering

Ordering is Easy and Risk Free! At least that's the way we intend it to be...

Swindle is committed to delivering a shopping experience that is enjoyable, and will keep you coming back often. If you receive product that has not lived up to your expectations, or has any defects, please follow the steps above and we'll rectify it as soon as possible.

Contrary to what our name suggests, we will not "swindle" you upon receipt of orders! We do actually have the stock in store and are able to deliver on our offerings*. All orders are done through our secure ordering system, and once logged in you will have access to all of the information regarding previous orders, wish lists etc.

If you have seen any product offered by one of our Premium Brands, please feel free to send suggestions to us via the Customer Service contacts.

Once shipped, orders cannot be cancelled.

*If for some reason the stock is unavailable, we will contact you to arrange a satisfactory resolution.

 

Shipping & Delivery

We ship your order for FREE, subject to availability and receipt of payment for goods. Requests will be processed within 1-2 working days and shipment (via RTT) will be confirmed by way of Booking Number. We currently only ship within the borders of the RSA, and do not sell outside of this territory. Delivery is normally between 3-5 days from date of shipping; however, delays do occur over the Festive and Holiday period due to congestion of the freight networks.

 

Returns, Exchanges & Replacements

We will gladly do an Exchange on product due to incorrect size or shipping errors. For Returns due to manufacturing or product defects, we will arrange a Returns Number through our Customer Services department, and upon inspection, will replace the product under the Manufacturers’ Warranty terms.

  • The merchandise must be returned in original condition for resale, unless it's defective.
  • The merchandise must be returned with manufacturer and price tags attached, and the original receipt must accompany all returns.
  • Footwear must be in new condition (no wear on the inside or outside) unless defective.
  • Swimwear must have original tags and hygiene liners attached and must be original condition (absolutely no wear), unless defective.

To arrange for a Return or Replacement, contact our Customer Service department using the details below. Be sure to have your order number as reference to allow speedy service.

  • By e-mail: info@swindle.co.za (use your order number as reference)
  • By phone: 042 200 2643

 

Payment, Pricing & Promotions

We use SSL technology for our Checkout process to ensure your peace of mind.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Swindle by Virtual Card Service (Pty) Ltd, VCS, who are the approved gateway for Nedbank of South Africa. Upon Checkout you will be redirected to the VCS Credit Card page which is secured via SSL technology. We only accept South African credit cards that are endorsed by Visa or MasterCard. Due to the high-level of fraud, we do not accept Foreign credit cards. Customer details are stored separately from card details which are entered by the customer on the VCS website.

For EFT transfers, please make use of the EFT facility in the Checkout. Please forward proof of payment to: info@swindle.co.za or fax proof to: 042 293 2478.

 

Pricing & Promotions

All pricing is displayed in South African Rand (ZAR), and is subject to change without notice. If you have purchased any items that are now on sale, we will extend a price adjustment to you if the original purchase was within 5 (FIVE) days of the sale offering.

 

Viewing Orders

Once logged in, you will have an array of menu options to help manage your account. To view orders, just use the 'My Orders' tab on the left hand menu.

 

Updating Account Information

To help manage your account and ensure prompt delivery or responses to queries, please be sure to have your current contact and shipping details loaded on the system. All account editing and control functions are available once logged in.

 

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@swindle.co.za

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@swindle.co.za.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.